Great Lakes Freight Handling Options

Freight Handling options available when placing order with Great Lakes:

1. Third party billing: Carrier specified by Customer, freight billed to a party other than Great Lakes or the customer. A third party account number or third party billing address is supplied by the customer.

2. Freight Collect: Carrier specified by Customer, a freight account number is supplied or freight charges are paid by check at destination site on delivery.

3. Great Lakes Prepay and Add: Carrier specified by Great Lakes, Great Lakes pays freight charges to the carrier and adds freight charge costs to the product invoice. Great Lakes offers this service without an additional handling charge provided the customer agrees to the following conditions:

A. Carrier is specified by Great Lakes. Note: Great Lakes has contractual agreements with selected carriers to minimize shipping costs.

B. Customer agrees to pay Great Lakes all freight charges appearing on product invoice without requiring additional freight cost documentation.

C. Customer agrees to pay Great Lakes for freight costs associated with an order shipment but not contained in the initial product invoice. Great Lakes will provide a separate invoice for this cost. An example is an additional cost from the carrier for the inside delivery service required by the end user and not specified on the purchase order.

D. Agreement to these conditions is implied when customer specifies prepaid freight when placing an order with Great Lakes.

E. Great Lakes Case and Cabinet Co., inc. reserves the right to withdraw the prepaid option at any time.

Damages:

1. Third Party Billing: Carrier chosen by Customer.

A. Third Party customer is responsible for all freight charges and for filing all freight claims with freight carrier.

B. All replacement parts must be ordered with a new purchase order.

2. Freight Collect: Carrier chosen by Customer.

A. Collect customer is responsible for all freight charges.

B. All replacement parts must be ordered with a new purchase order.

3. Prepay and Add Freight: Carrier chosen by Great Lakes.

A. Great Lakes is responsible for adding freight charges to product invoice and freight claims.

B. Great Lakes has the option to supply replacement parts, if needed.

C. Great Lakes has the option to have damaged product returned to Great Lakes.

Shipping Policy:
 If requested, Great Lakes will provide freight estimates. Great Lakes will not be liable for the correctness of these estimates. Great Lakes does not guarantee transit times, either verbal or inferred. These are estimates and should be treated as such. Great Lakes reserves the right to discontinue its freight estimate program at any time. All weights shown are approximate and obtained from standard packaging procedures. Skid weight is not included.

Inside Delivery:
 A single driver taking a carton or skid from the receiving area to the desired room or office. The driver must be provided an adequate loading dock for off loading and unobstructed path to the room or office to which the carton or skid is destined. The driver will provide any necessary equipment required for easier handling, such as a hand truck or pallet jack. If the final destination is not accessible from the loading dock, a freight elevator must be provided. Note: Drivers are not permitted to unpack or remove cartons.

Liftgate Service:
A liftgate is a small platform installed at the rear of some delivery trucks used to lower heavy or bulky freight to ground level when no loading dock is available. Any customer that cannot provide an adequate loading dock should request a liftgate service when ordering. Liftgate service only delivers the carton or skid to ground level and does not provide delivery anywhere but inside the customer's door.

Liftgate service is not included under the definition of inside delivery. It is a separate service charge which must be prearranged before delivery. Note: Not all trucks are equipped with a liftgate.

Notification:
Most carriers will charge a fee anytime they are required to call and arrange an appointment before delivery. Note: Great Lakes requires customers to provide a reliable contract name and phone number for someone at the destination site to eliminate any confusion about location, time of delivery and services required beforehand.

Reconsignment:
Any change from the original delivery destination after the product has left the shippers loading dock results in a reconsignment fee. Because a reconsignment fee can nearly match the original dock-to-dock freight charges, it is in the customer's best interest to be absolutely certain of the delivery destination.

Redelivery:
Whenever a delivery is refused by a customer (for reasons that are not the fault of the carrier) and must subsequently be redelivered to the same site, the carrier will charge a redelivery fee.